Hurricane Ian Response: We are responding to post-storm requests where we can do so safely. Please visit the American Red Cross to assist families impacted by Ian.

Eastern U.S. Based Utility

Customer ticket program improvements leads to nearly 20% savings.

The Challenge

A prominent eastern U.S. based utility needed a solution to address customer services challenges and reactive work assignments costs.

The Solution

Davey Resource Group began with an assessment of the customer ticket process and designed a system to reduce costs without negatively impacting key performance indicators. They also examined the subjectivity of the planning team, which functioned as both assigner and contractor.

The Results

  • DRG was able to assign customer request ticket jobs only where work was actually required for safety and reliability– a reduction of 10%.
  • The DRG operational model proved to be more cost-effective, netting significant savings to the client’s program.

These two improvements combined resulted in savings of approximately 19.8% for the customer ticket program.

>> Contact us to learn more about Davey's Utility Solutions.

Related Client Work

2000 Days Part 2 Terrain Photo 2
Electric Investor-Owned Utility

Safety-Focused Crews Surpass 2,000 Incident-Free Days

A line clearance crew working in Tennessee and Virginia passed 2,000 days without an OSHA recordable incident while working on rough terrain.
Read More
DSC 2151
Electric Investor-Owned Utility

Davey Makes Quick Work of Natural Gas Farm Tap Inspection

Davey helped a natural gas utility complete an inspection and leak detection project for farm taps located in rural areas of Northeast and Northwest Ohio, finishing before the scheduled timeline and within financial goals.
Read More

Get In Touch With Us!

We pride ourselves at Davey Tree on providing prompt, professional and personalized service from certified arborists that live, work and engage in your community. Contact one of our Davey Tree specialists for your residential, commercial, utility, or environmental needs.

Let's Find What
You're Looking For!

Davey uses cookies to make your experience a great one by providing us analytics so we can offer you the most relevant content. By continuing to use this site, you accept our use of cookies. View our Privacy Policy for more information.