Davey Resource Group Helps South-Central Utility Streamline Storm Response Management With ResourceKeeper Software

South-Central U.S. Utility

Davey Resource Group helped an Oklahoma utility integrate storm response work orders into its existing ResourceKeeper software, helping the utility streamline workloads to reduce outages after storms.

The Challenge

The Central region of the United States is known for its high-intensity, severe storms. Nicknamed Tornado Alley, this region of the country is impacted by the combination of the warm, moist air from the Gulf of Mexico with the cool, dry air from the Rockies and Canada, creating the perfect atmospheric conditions for severe thunderstorms and tornadoes.

Oklahoma, in particular, averages over 50 tornadoes annually, making it one of the most storm-prone states in the U.S. With that many storms per year, access to safe, reliable electricity services is top of mind for homes and businesses throughout the state. That’s why a local utility company partnered with Davey Resource Group (DRG) to integrate its storm response operations with DRG’s proprietary workflow management software, ResourceKeeper.

The Solution

The utility had been using ResourceKeeper to keep track of its routine vegetation maintenance plans for several years when it decided to incorporate its storm response management into the software in late 2023. 

Previously, the utility was using computer-aided dispatching services (CADS) and a separate, non-integrated software to pinpoint areas affected by storms and send out crews for line clearance or repairs. This labor-intensive method slowed response times when an outage occurred, leaving homes and businesses without power for an extended period.

With ResourceKeeper, the utility can quickly and easily send information about downed lines, fallen trees and limbs, and live lines on the ground to work crews. Field personnel complete their tasks using Resourcekeeper Mobile, which automatically sends the work order back to Resourcekeeper Insights, where it’s marked as complete and subsequently integrated back into their outage management system.

The Results

Since streamlining its storm restoration management into ResourceKeeper, the utility has lowered restoration times and optimized resource deployment. In addition to improved storm response, the utility can use ResourceKeeper to identify outage trends over time, chart the causes of outages, and document reliability metrics for regulatory compliance.

With DRG’s ResourceKeeper, the utility can quickly and easily send information about downed lines, fallen trees and limbs, and live lines on the ground to work crews.

Oklahoma is one of the most storm-prone states in the U.S. With an average of 50 storms per year, access to safe, reliable electricity services is top of mind for homes and businesses throughout the state.

Oklahoma is located in Tornado Alley, a region of the U.S. with perfect atmospheric conditions for severe thunderstorms and tornadoes.

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