Eastern U.S. Based Utility
Completed by:
Davey Resource Group, Inc.
Topics:
Customer ticket program improvements leads to nearly 20% savings.
The Challenge
A prominent eastern U.S. based utility needed a solution to address customer services challenges and reactive work assignments costs.
The Solution
Davey Resource Group began with an assessment of the customer ticket process and designed a system to reduce costs without negatively impacting key performance indicators. They also examined the subjectivity of the planning team, which functioned as both assigner and contractor.
The Results
- DRG was able to assign customer request ticket jobs only where work was actually required for safety and reliability– a reduction of 10%.
- The DRG operational model proved to be more cost-effective, netting significant savings to the client’s program.
These two improvements combined resulted in savings of approximately 19.8% for the customer ticket program.
>> Contact us to learn more about Davey's Utility Solutions
Completed by:
Davey Resource Group, Inc.
Topics:
Project Contributors
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