Eastern U.S. Based Utility

Customer ticket program improvements leads to nearly 20% savings.

The Challenge

A prominent eastern U.S. based utility needed a solution to address customer services challenges and reactive work assignments costs.

The Solution

Davey Resource Group began with an assessment of the customer ticket process and designed a system to reduce costs without negatively impacting key performance indicators. They also examined the subjectivity of the planning team, which functioned as both assigner and contractor.

The Results

  • DRG was able to assign customer request ticket jobs only where work was actually required for safety and reliability– a reduction of 10%.
  • The DRG operational model proved to be more cost-effective, netting significant savings to the client’s program.

These two improvements combined resulted in savings of approximately 19.8% for the customer ticket program.

>> Contact us to learn more about Davey's Utility Solutions

Related Client Work

Sustainable Tree Planting 4
Electric Investor-Owned Utility

DRG Helps San Diego Gas & Electric Meet Sustainability Goals

DRG assists SDG&E with its Sustainable Tree Program, a tree planting program that helps the utility reach its goal of planting 10,000 trees annually.
Read More
DSC 5052
Electric Investor-Owned Utility

DRG Joint Use Application Review Helps Keeps PNM’s Customers Up To Date With Improved Technology

Davey Resource Group, Inc. performs a detailed review of Public Service Company of New Mexico’s joint-use applications, ensuring communications companies and other service providers can safely attach to PNM’s poles.
Read More

Get In Touch With Us!

We pride ourselves at Davey Tree on providing prompt, professional and personalized service from certified arborists that live, work and engage in your community. Contact one of our Davey Tree specialists for your residential, commercial, utility, or environmental needs.

Let's Find What
You're Looking For!

Davey uses cookies to make your experience a great one by providing us analytics so we can offer you the most relevant content. By continuing to use this site, you accept our use of cookies. View our Privacy Policy for more information.