Catherine came to Davey in 2012 with a slew of experience in different fields, from education to hospitality to non-profits to corporate offices. She says she brings skills from each of those experiences to her job as a customer service specialist where she works as the sole representative for a Northeastern utility’s forestry department.
“Each industry works in a different way,” she says. “I took a little bit of everything to become the person that I am now.”
In her customer service specialist role, Catherine notifies customers that Davey is coming to their area to do regular tree and vegetation maintenance work around the power lines. She also communicates with government officials and helps field supervisors plan work. As a nimble crew of one, she assists the larger team with the ticketing process and checks distribution rights-of-way for line obstructions.
Catherine and her family moved to New Jersey, where she found a job opportunity at Davey she says was fitting for her. “When I saw the job, I thought I could do it because I have good communication skills and I treat people the way I want to be treated. I always put myself in other people’s shoes to understand their needs while being informative and respectful.”
Catherine and her husband, who also works at the company in utility line clearance as an operations manager, are dedicated to Davey. She is currently studying for her ISA and CTSP certifications to advance her career at the company.
With a female presence in the industry being sparse, Catherine says women have to be “go-getters” to launch their utility career. “The key is to set your goal, learn each step and each day, and accomplish what fulfills your heart.”