Communication and transparency is critical right now, so we have listed our most frequently asked questions below:
Very courteous call prior to coming out to the house and explanation of why technician would not come to the door for my bill/receipt & any questions could be answered over the phone due to COVID-19. – Shirley S.
Response to my call for an estimate was very quick, broke down different options to accomplish my task, and I felt the cost was quite reasonable. Even with the COVID-19 issues they were able to accomplish what I needed. – Donna H.
All parts of the job were scheduled promptly and schedules were met despite the challenges of COVID-19 restrictions. – Mary W.
With the nature of our low contact services, we plan to operate and perform tree and landscape services as requested by our clients. We are requiring our teams to use hand sanitizer before exiting their vehicles prior to entering a client’s property and deep-cleaning tools and equipment.
Additionally, when clients do need to interact with one of our local team members directly, they understand that in order to reduce the potential spread of infection, they will comply with recommended social distancing practices, wear face masks, and will not offer a handshake, etc. As an additional measure, we will call in advance of a property visit in the event that you have questions.
We understand it’s tough to feel at ease in a time like this, and we are happy to send any proposals or invoices digitally via email upon client request.
We are working diligently to minimize any delays in service due to impact from these changes and will contact clients directly if there are any adjustments to already scheduled appointments.
Davey provides essential services for maintaining electric infrastructure, providing storm clean-up and disaster response services, and ensuring public safety through tree risk assessment and maintenance, and invasive species and injurious pest mitigation. This is a particularly important time.
The International Society of Arboriculture and Tree Care Industry Association have partnered to issue guidance to assist the green industry. Although the joint letter was originally written for U.S. cities, local municipalities, states and federal government, it has relevance to stakeholders around the world. Read the letter.
To help keep you, your community, our employees and their families safe and healthy, you can find the details of immediate steps in response to COVID-19 here.
We are prepared to maintain operations and respond to your needs and questions. In the event circumstances change, we will contact you directly.
This is a critical time of year for our industry due to the abundance of plant growth that requires prompt maintenance and care. Any halt or service delay during this time of year magnifies potential safety problems.